Merchant Support Information

PayPrin Support Banner

Locations

With clients located around the globe, PayPrin is committed to providing extended support regardless of a merchant’s location. Satellite offices are maintained on both the East Coast and the West Coast to meet the needs of all merchants in a way that is both timely and efficient. PayPrin has offices in the following locations:

  • Red Bank, NJ
  • Seattle, WA

Customer Support

The PayPrin team is on call to support payment processing solutions for Merchants and Resellers and offers both traditional and extended Merchant and Reseller Support Services.

Normal business hours are Monday through Friday from 08:00 to 20:00 Eastern Time, excluding holidays.

After-hours support is also available to merchants. This service operates 24 hours a day, 7 days a week and is designed specifically for P-1 or Severity-1 issues directly impacting merchant processing. After-hours support regarding non-P-1 and non-Severity-1 issues, including after-hours deployments or testing, may be arranged in advance directly with PayPrin staff.

Required Information

PayPrin is committed to providing responsive service to ensure that all problems are resolved quickly and in full so that merchants can resume normal operations with minimum disruption involved. When contacting PayPrin support, merchants will need to provide certain information so that the issue can be identified. Be prepared to provide a merchant account number, a brief description of the problem and relevant contact information.

Please contact PayPrin at any time for any level of support or any questions that may arise.

E-Mail Support

Sales Support: This email address is being protected from spambots. You need JavaScript enabled to view it.
Client Support: This email address is being protected from spambots. You need JavaScript enabled to view it.

Telephone Numbers

+1 800-550-1303 Toll Free
+1 732-708-6029 office
+1 732-708-6030 fax

PayPrin News

  • More Shopping Carts +

    FOR IMMEDIATE RELEASE: Extended Shopping Cart Options With the addition of a fourth gateway platform, PayPrin® announces that it now supports more than 175 different shopping cart options for card-not-present merchants of all sizes. Shopping carts already integrated into these Read More
  • Extended ACH Services +

    FOR IMMEDIATE RELEASE: Extended ACH Processing Options PayPrin® has extended their ACH (Automated Clearing House) processing services in the U.S. In addition to adding a new ODFI (Originating Depository Financial Institution), the company has also expanded its ACH service offerings Read More
  • Launch of Axis Gateway +

    FOR IMMEDIATE RELEASE: Launch of New Axis Gateway PayPrin® is pleased to announce that it has recently launched its newest gateway platform - the Axis Gateway. The Axis Gateway is the premier payment gateway for merchants that want to accept credit Read More
  • 1

Apply Now

Merchants
Please click the following link to open a PDF prequalification form
Click Here to Open

Agents & Resellers
Please contact PayPrin Sales Support for more information.
Contact PayPrin